Re-Sellers - please provide your shipping accounts or arrange for EXW shipping.
Your order may qualify for free shipping and may include economy shipping/freight with either delivery option GROUND (7days) or LTL/TRUCK CURBSIDE ONLY for large and/or bulky shipments. In case your order qualifies for free shipping and the delivery is by TRUCK due to the size of the item, we will confirm with you the service and make sure the carrier will contact you before delivery. If you need in-house or even white glove delivery for a large/bulky item, please contact us so we can quote you for extra services be charged.
Please review and carefully read below policy for LTL/Truckfreight:
All items shipped by LTL/Truckfreight are first inspected at the Infinita warehouse, then very carefully packed and secured. Infinita marks every bill of lading (BOL) with special instructions as to "Breakable Goods, Handle with Care, DO NOT STACK" and places plenty of Fragile/Handle with Care Stickers to alert carriers of the delicacy of our merchandise. We make sure pallets have no overhang and we use extra corner and edge protectors for safety and protection of the merchandise while handling and in transit.
Infinita alerts on the BOL and with stickers placed on the pallet to open and inspect the box/merchandise before accepting the freight. If the recipient fails to note damages on the carrier's original paperwork with driver's witness signature and damage is claimed afterwards, then Infinita does not assume responsibility for such damage. We will support our customers to remedy the damage, however Infinita will not take responsibility to replace parts or entire items at Infinita's cost of items and/or freight charges to send.